FAQ's
About Your Plant Purchase
The plant you will receive may not be the one pictured unless otherwise clearly stated. For plants that we have a larger quantity of we will use one model plant to provide a close representation of the plant you will receive. For plants that are limited or rare, we will clearly post photos of each available plant for sale. For each product in our catalog, we have provided variants in the "size of the nursery pot" that your plant is currently growing in. Eg. Size 4" = 4" diameter nursery pot! If you have any questions please be sure to email us!
Shipping
We only ship out orders on Monday & Tuesday of each week to ensure your order is not held over into the weekend, caused by any delays. If you have not received a tracking code by the following Wednesday after placing your order please email steve@springwatergardencenter.com with your order number to inquire.
We currently ship using Canada Post to ship our products Canada-wide. Shipping rates will be calculated at checkout. However, not every system is accurate all the time. If we require more shipping fees for your order we will let you (the customer) know as soon as we (Springwater Garden Center) know to help make the process smooth.
Plants are living things and may not always arrive in perfect condition. Shipping is at the buyers risk and expense. If temperature is below 7°C you may purchase the Winter Shipping Package for $8 per order. This includes a 96-hour heatpack and extra wrapping/packing supplies.
How We Ship
We currently only ship plants with pot sizes 6" or smaller. Anything larger will be required to be picked up or will need to have a custom shipping quote prepared. We may also decide at our discretion based on the size of your order to remove the nursery pot and most of the soil on the roots to ship more items in a smaller box. The larger the box the higher the shipping cost, weight generally does not have as much of a factor unless it is a package over 40lbs. If you require that we send the nursery pot and all of the soil with your order please leave us a note at checkout or an email to steve@springwatergardencenter.com